Refund policy

Return Policy

At Rova Ride, we want you to be completely satisfied with the quality and fit of your cycling equipment. If an item does not suit your bicycle frame or riding requirements, we offer a comprehensive return window. Due to road safety gear standards, surface preservation, and outdoor exposure rules, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:

  • The bike light, phone mount, frame bag, or U-lock must be completely unmounted on roads, unridden, unscratched, and in its original, brand-new condition.
  • Surfaces, handlebar mounting brackets, rubber shims, and optical lenses must be 100% free of road grit, mud splatters, clamp bite scratches, chain oil grease, and rain marks.
  • All original packaging, molded blister packs, USB-C charging cords, mounting allen keys, lock keys, and user instructional guides must remain fully intact within the box.
  • Items showing signs of outdoor trail use, stripped clamp screw threads, cut cables, or damaged retail cartons will be strictly rejected during our quality inspection.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to the weight of steel locks and sensitive lithium batteries in lighting units, we recommend using a trackable shipping service and purchasing parcel insurance, as Rova Ride cannot guarantee receipt of returned items without tracking proof.

4. How to Initiate a Return

  1. Contact our customer support team at support@rovaride.store within 30 days of delivery. Please include your order number, item model, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address and specialized packaging instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate office address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a mounting clamp size, bag colorway, or delivery address), contact us immediately at support@rovaride.store.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to wait for delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated facility, our gear inspection team will examine each item to verify compliance with our return conditions (unused status, clean optical lenses, complete keys and mounting shims, undamaged packaging). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@rovaride.store for further assistance.